1. Introduction
Welcome to HackVitraSec. These terms outline engagement, service usage, and compliance policies for all clients & partners.
2. Client Rules & Engagement Policy
These terms apply to all clients engaging HackVitraSec for cybersecurity services — under both Free and Paid models.
3. Trial Services
- Client must sign a Testing Authorization & Consent Form before testing begins.
- Non-refundable registration fee of ₹1,000 required for scheduling.
- Certificate of Participation/Completion issued post project closure.
4. Paid Services
- Refundable registration fee of ₹1,499 (adjusted in final invoice).
- 50% advance payment required within 5 days of invoice before project starts.
- Mid-project & final payments as per defined timelines.
Report Delivery Timelines
| Service Type | Timeline |
|---|---|
| One-Time Testing | Day 10 of Testing |
| Monthly Plan | Day 15 of Each Month |
| Annual Plan | Monthly Reports + Final Summary |
5. General Client Policies
- Scope changes must be agreed in writing & may incur charges.
- NDA required for exchange of sensitive information.
- 1% late fee applies on overdue invoices beyond 5 days.
6. POSH (Prevention of Sexual Harassment) Policy
HackVitraSec provides a safe & harassment-free work environment. Sexual harassment is strictly prohibited.
7. Internal Complaints Committee (ICC)
- Email complaints to: posh@hackvitrasec.com
- Inquiry resolution within 90 days, final recommendation to management within 10 days.